Most dispatch problems do not begin at the rider level. They begin in handoffs.
The pattern
A sale happens, someone exports a sheet, another person copies addresses, then a warehouse team waits for someone else to confirm. Every relay is a leak.
What to instrument
- Order-to-pack time
- Pack-to-assign time
- Assign-to-out-for-delivery time
- Exception handling time
Once those intervals are visible, the right automation becomes obvious. You stop arguing about effort and start fixing the true choke point.
